Our 30 Day Return Policy
If you are not satisfied with one of our products we will accept it back within 30 days of purchase. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund.
Return shipping is now free with a valid RMA #. To request a return online please visit the my account section and view your purchase history. Open the order with your items you wish to return and click on Request a Return.
Returns - Frequently Asked Questions
Who Pays Original And Return Shipping?
We've made returns even easier with free return shipping with a valid RMA number*. Once your return is approved you'll receive an electronic return label with instructions on how to ship your order.
Please note if you do not submit a RMA or use our return label you will not be reimbursed for shipping.
*Returns are free for orders up to 15 lbs
What if I return my items without an RMA Number?
Without an RMA number we will be unable to track your return. This can cause seriously delays or loss of a refund.
When Does Otto Frei Charge Restocking Fees?
Rarely. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed.
Items not returned in the condition described here may be subject to restocking fees (up to 20% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for the labor intensive process) or refusal of the return. Larger items and items that we ship directly from our vendors can be subject to a 30% restocking fee. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return.
Exceptions To Our Return Policy
We regret we cannot accept returns on books or video tapes.