Returns Are Easy
Step 1: Request Return
Visit My Account >Purchase History and select the Purchase No. containing the product(s) you wish to return.
Click on Request a Return in the right sidebar.
Step 2: Pack & Label
Pack your products in a box safel. Otto Frei is not liable for damages during shipment.
Print out the prepaid electronic return label and put it on the outside of your package.
Step 3: Ship
Packages under 9lbs can be handed off to your friendly mail carrier.
All packages and anything over 9lbs can handed off to a FedEx Carrier or droped off at a FedEx Office location.
Frequently Asked Questions
What Can I Return?
If you are not satisfied with one of our products we will accept it back within 30 days of purchase. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund.
Return Shipping Cost?
Return shipping is FREE with a valid RMA #. We will email you a electronic return label that you can print and tape to your package.
Learn more about shipping
When Will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
I'm outside of the United States, can I return my item?
Unforunetlly due to the logistics of shipping internationally we don't offer returns for orders going outside of the United States. We will however process a refund if you receive a item that is defective or damanged*
Learn more about International returns
How do I pack my items?
Otto Frei is not responsible for any damages that occur during the return shipment. Findings should never be packed inside a envelope as they will be crushed during processing.
Can a return label be mailed to me?
Otto Frei can mail you the return label for a fee of $1.00, this amount will be taken out of your refund.