Returns Are Easy

Step 1: Request Return

Visit My Account >Purchase History and select the Purchase No. containing the product(s) you wish to return. Purchase History
Click on Request a Return in the right sidebar. Request Return

Step 2: Pack & Label

Pack your products in a box safel. Otto Frei is not liable for damages during shipment. Pack Items
Print out the prepaid electronic return label and put it on the outside of your package. Label Package

Step 3: Ship

Packages under 9lbs can be handed off to your friendly mail carrier. Mail Carrier
All packages and anything over 9lbs can handed off to a FedEx Carrier or droped off at a FedEx Office location. FedEx Office

Frequently Asked Questions

What Can I Return?
If you are not satisfied with one of our products we will accept it back within 30 days of purchase. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund.
Return Shipping Cost?
Return shipping is FREE with a valid RMA #. We will email you a electronic return label that you can print and tape to your package.
Learn more about shipping
When Will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
I'm outside of the United States, can I return my item?
Unforunetlly due to the logistics of shipping internationally we don't offer returns for orders going outside of the United States. We will however process a refund if you receive a item that is defective or damanged*
Learn more about International returns
How do I pack my items?
Otto Frei is not responsible for any damages that occur during the return shipment. Findings should never be packed inside a envelope as they will be crushed during processing.
Can a return label be mailed to me?
Otto Frei can mail you the return label for a fee of $1.00, this amount will be taken out of your refund.