Política de reembolso

If you are not satisfied with one of our products, you may request a Return Merchandise Authorization (RMA) within 30 days of purchase, 15 days for precious metal findings and stock of gold or platinum. When returning a product you can request an identical replacement item, exchange the product for another product, or request a refund. 

Returns outside the 15 to 30 days return window are subject to restocking fees of 10%. 

All returns require a Return Merchandise Authorization (RMA). Please submit a Return Merchandise Authorization request online by logging in and going to My Account > Purchases > Purchase History and then select the order.

The following items & orders cannot be returned or refunded:

• Special order items.
• Hazardous Materials (ORM-D), like plating solutions and dry or liquid chemicals. 
• Freight Items.
• International Shipments.
• Items that have been modified in any way.
• Items which have been damaged by the customer.