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Política de reembolso

If you are not satisfied with one of our products, you may request a Return Merchandise Authorization (RMA) within 30 days of purchase, 15 days for precious metal findings and stock of gold or platinum. When returning a product you can request an identical replacement item, exchange the product for another product, or request a refund. 

Returns outside the 15 to 30 days return window are subject to restocking fees of 10%. 

All returns require a Return Merchandise Authorization (RMA). Please submit a Return Merchandise Authorization request online by logging in and going to My Account > Purchases > Purchase History and then select the order.

The following items & orders cannot be returned or refunded:

  • Special order items.
  • Hazardous Materials (ORM-D), like plating solutions and dry or liquid chemicals. 
  • Freight Items.
  • International Shipments.
  • Items that have been modified in any way.
  • Items which have been damaged by the customer.