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Shipping

I have a shipping account with UPS/FedEx, can I use it?

Updated August 2025

Absolutely!

When completing your online purchase, just drop us a note under "Special Instructions" in the cart. Include:

  • The Class of Service you prefer (e.g., UPS Ground or FedEx 2 Day).
  • Your UPS, FedEx, or DHL Account Number.

Is there a service charge for using my shipping account?

Yes, there is a service charge, and here's the breakdown:

  • $5.00 per package for domestic shipments.
  • $20.00 per package for international shipments.

Ensure you choose a shipping option during checkout that covers this service charge. Once we confirm your details, we'll refund you the difference between the shipping charge and the service charge.

Alternatively, you can opt for "Phone Payment" during checkout and then ring us at 800.772.3456 to finalize your order. We're here to make your ordering process as smooth as possible!

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Then let's get you a person.

Call (800) 772-3456, phone hours: Mon - Fri 8:30am - 5:00pm PST, or send the question straight to the crew. We will already know which article let you down.