The tools arrived quickly and great quality! Highly recommend Otto Frei

Very impressed with Otto Frei! Immediate action on order, shipped and arrived promptly. And, there’s a human at the other end of the phone if you call with a question. A pleasure to do business with and a high quality product.

Super easy and friendly! Great product line!

Very fast shipping, great customer service and a huge variety of quality products.

Excellent customer service. My tool arrived missing a tiny part on the handle—their friendly customer service people sent out the part immediately with no issues.

They have everything you need to make jewelry, and at every price point. Fast shipping and I am happy with what I received.

Great Products and service.

Exceptional service, exceptional communication, and especially exceptional Eschenbach 23mm lens 10X loupe. On the same level as Zeiss IHMO. Thank you.

Thank you everything excellent

Recieved my product in good shape and am happy with it. Thank you for the good service.

looks good have not used at this time

The 2mm porcelain beads are exactly what I needed! Hard to find in this diameter in small amount! Others want you to buy 5, 10 pounds! Thank you, they work.great for polishing!

OF is a great supplier of jewelry and metal smithing tools and supplies. Everything came as expected and quickly too.

Great product with fast delivery. Thanks

Very fast delivery.

The description of what I needed (long bulbs for a lamp purchased from Stuller 10 years ago) was plain and easy for my old eyes to find. Pretty fast delivery for such a fragile item, and the packaging protected the bulbs. Not one was broken. I put the bulbs in right away and they work great! Otto Frei has my thanks and appreciation, I will be back.

Items shipped well-packaged; quick feedback from support on expected time for backordered items.

Great product and fast delivery, everything I expected thanks Otto Frei.

Excellent price, very fast shipping, and great packaging. So glad we found Otto Frei for my wife’s jeweler needs!

Its exactly what I ordered thank you very much

Great customer service.

All good

I'm not a jeweler, but I've used Otto Frei a couple times over the decades for various small tools for DIY - handling wristwatch straps/bracelets, straightening the tips of damaged knives, etc. They are great. Easy ordering and fast shipping. Their house brand of tools has done well by me too.

EXCELLENT

Been using Otto Frei forever, they're great!

Exactly the tool I was looking for.

Very reliable seller.

Great quality tools

Excellent product super quick delivery, very happy customer

Good customer support 👍

The order was shipped right away and I got exactly what I wanted! Splendid quality and service. I would definitely order here again if I wanted tools that aren’t sold in Japan.

Order came in exactly as described.
Everything packed really good.
Setting up my studio and planning to do business again

I had a great experience purchasing from you. Thanks for the prompt delivery and great products.

Thank you so much for correcting our order quickly I appreciate it!