On February 23, 2023 Otto Frei launched a new website on the Shopify platform. Gift Certificates purchased before that date will not work in the new site. There are two options to resolve this:
Please contact us via LiveChat, e-mail, or phone to get new code that will work on our new website.
If you're ready to submit your order and are okay with authorizing a higher amount on your credit card, you can leave us a note with your gift certificate code in the special instructions box and we will apply the balance to your order and refund you that amount to your credit card
Did this answer it?
Good. Back to the bench.
Then let's get you a person.
Call (800) 772-3456, phone hours: Mon - Fri 8:30am - 5:00pm PST, or send the question straight to the crew. We will already know which article let you down.
