Regrettably, due to the complexities of international shipping, we are unable to offer returns for orders shipped outside of the United States. However, if you receive an item that is defective or damaged, we're here to help resolve the issue promptly.
How to address defective or damaged items:
If you encounter a defective or damaged item, please reach out to us immediately for assistance. Contact us via email at info@ottofrei.com, and our team will guide you through the resolution process.
We understand the importance of ensuring your satisfaction with our products, and we are dedicated to providing support in resolving any issues that may arise. Feel free to contact us for further assistance or clarification.
Delivery Issues
Please be advised that shipping costs are non-refundable for any international orders returned to us due to delivery issues. Non-refundable circumstances include, but are not limited to:
- Incorrect address provided or approved by the customer.
- Refusal of delivery by the recipient.
- Refusal to pay duties, fees, and taxes associated with the shipment.
- Lack of response to contact attempts by the shipping carrier or our company.
- Customer disputes with local customs authorities.
- Incorrect contact information (email or phone) provided or approved by the customer.
- Restrictions or regulations imposed by local government or the carrier that prevent delivery of the product.