If you placed an order on OttoFrei.com and later submitted your valid tax exemption certificate through our Exemption Certificate Wizard, we will refund the sales tax within 30 days of your order date.
Important restriction:
Orders placed through third-party sales channels (such as Shop, Facebook, or Google) are not eligible for sales tax refunds. These platforms collect and remit sales tax on our behalf in all 50 states, and they do not support tax exemptions.
When shopping directly on OttoFrei.com, sales tax is only collected in certain states where required by law. For a full list of states, see our article: Why am I being charged sales tax?
This way, exempt customers can shop confidently knowing their order is covered once their certificate is approved.