When we can't approve a certificate, we email you to say what's missing. These are the usual reasons:
- The certificate has expired.
- It isn't signed or dated.
- Your state account or permit number is missing. Virginia, for example, requires it.
- The description of what you buy is blank.
- It's made out to another seller instead of Otto Frei.
Fix the item and submit again from My Account > Tax Exemption.
Florida, Maine and Washington
These states don't accept the certificate the form creates. Register with your state first, then upload the certificate it issues on the form: Florida's DR-13 Annual Resale Certificate, Maine's Resale Certificate or Washington's Reseller Permit.
Colorado
Colorado asks for your city as well as the state. If your city isn't in the list, email your certificate to [email protected].
Old certificate
Certificates expire, and we remove ones on accounts with no recent orders. If your Tax Exemption page doesn't list a current certificate for your state, submit a new one.
Still stuck?
Email [email protected] with your state, business name and a copy of your certificate, or call (800) 772-3456, Monday to Friday, 8:30 am to 5:00 pm Pacific.
