What is the return policy for Tools & Equipment, Findings, Metals, and Gemstones?

We've got you covered with our return policy:

• Tools & Equipment: Return within 30 days of the receipt date.
• Findings, Metals, and Gemstones: Return within 14 days of the receipt date.

How to initiate a return online:

To kickstart the return process, head to "My Account" and select "Returns."

Return Examination Process:

When you submit a return online, we'll carefully evaluate the details to determine:

1. Restocking Fee: Whether a restocking fee is necessary.
2. Returning Shipping Cost: If returning shipping cost is required.
3. Eligibility: If the item meets the criteria for return.

Customer Error Returns:

If the reason for return is deemed a customer error, we'll calculate the shipping cost to return your order, and this amount will be deducted from your refund.

Approved Returns:

Once your return is approved, you'll receive a label to ship your package back to us. We're committed to making your return process as smooth as possible. If you have any questions or need assistance, don't hesitate to reach out!