Yes, if you have a current and verifiable resale license for the state your order ships to and it is not already linked to your Otto Frei account. You’ll need to submit your resale certificate so we can connect it to your account before we process your refund request.
Requests for refunds must be submitted within 30 days of the invoice date. Resale items include findings, metals, and gemstones. Tools and any items you are the final user of are always taxable.
After 30 days, you will need to request the refund directly when filing your state taxes.
Contact us immediately if you would like to request a sales tax refund after placing your order.
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Call (800) 772-3456, phone hours: Mon - Fri 8:30am - 5:00pm PST, or send the question straight to the crew. We will already know which article let you down.
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